Serenity Senior Care Frequently Asked Questions

Q: What makes Serenity Senior Care different from other in-home care agencies?
 
At Serenity Senior Care, we offer highly customized care solutions in adherence to our holistic and client-centered approach to care. We focus on client-caregiver matching based on the individual’s needs and provide a higher than average training regimen for our caregivers.

Q: What kind of services do you provide?

 Serenity Senior Care currently offers private duty non-medical home care services, such as companionship, personal care, housekeeping, meal preparation, transportation, and running errands.

Q: How do I know if my loved one needs in-home care?

When a loved one begins to show signs of loss of functionality it is recommended to begin your search for a care solution. Our services are customized to each individual’s needs and are modified as needed.

Q: Are your home care services covered through Medicare, Medicaid, or Insurance?

Our services are non-medical in nature and are currently not covered by Medicare or Medicaid. We do accept a variety of personal payment options, including EFT (ACH), credit cards, and checks.

Q: How much does the service cost?

Costs are based on the care needs of the individual. We recommend scheduling a free in-home assessment to obtain a better understanding of the individual’s needs and to help determine the cost of the service. Please contact our office directly to speak with us further.

Q: Is your agency licensed?

Yes, Serenity Senior Care is licensed by the North Carolina Department of Public Health to serve Guilford, Randolph, Davie, Davidson, and Forsyth counties.

Q: How are your caregivers screened?

All our caregivers are subject to extensive background checks, including NC Nurse Aide I Registry, drug screenings, and reference checks.

Q: What if my caregiver is sick and can not make it to my house?

We will provide a substitute caregiver who is equally skilled as soon as possible.

Q: How are emergencies handled?

All caregivers are CPR certified by the American Heart Association and are trained to Remove, Alarm, Confine, and Extinguish or Evacuate (R.A.C.E) for fire safety. In the event an emergency occurs while on duty caregivers are trained to assess the situation and follow policy and procedures outlined by Serenity Senior Care.

Q: What happens if something changes? Can you still help?

We can re-evaluate and adjust your loved one’s care plan at any time. We understand that health conditions can and do change. We can provide specialized in-home nursing care after hospitalizations, providing a sense of relief to both patients and families.


If your loved one experiences a decline in cognitive abilities or serious illness, we will evaluate the current caregiver to determine if he/she is still qualified to provide quality care. If not, we will consult with you and explore substituting another of our caregivers with more training and experience. The health and safety of our clients are always our top priorities at Serenity Senior Care. If you are ready to learn more about our home care services or have further questions that were not addressed here, contact Serenity Senior Care at (336) 347-3845. We will be glad to set up an in-home visit to discuss all the options available and help devise a personalized plan that fits your unique situation!